Social network analysis of e-complaints in fast food sectors in Turkey

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Bibliographische Detailangaben
Zeitschriftentitel:	International Journal of Human Sciences
Personen und Körperschaften:	Yüncü, Deniz, Yüncü, Hilmi Rafet
In:	International Journal of Human Sciences, 12, 2015, 2, S. 235
Format:	E-Article
Sprache:	Unbestimmt
veröffentlicht:	Uluslararasi Insan Bilimleri Dergisi

Details
Zusammenfassung:	<jats:p><p>Complaint is defined as an act of reflecting a dissatisfying situation to other side. Consumers act differently while they are expressing their dissatisfaction. Consumer complaints constitute an important feedback mechanism for companies. Thanks to these feedbacks, the firms get a chance to correct the mistake in the process of production and to produce a more satisfying product. Consumers express their complaints about the dissatisfying processes through feedback to the firm, expressing them to their friends, or resentment. With the developments in the Internet technology, it is seen that complaints have become widespread. Consumers let more people know about their complaints by expressing them in the internet environment. Therefore, the firms should attach importance to e-complaints and tolerate the dissatisfaction of their consumers. Although there are some studies about consumer complaints in the tourism area, there are not any studies about fast-food agencies. For this reason, it is aimed to categorize the fast-food agencies in www.sikayetvar.com.</p></jats:p>
Umfang:	235
ISSN:	1303-5134
DOI:	10.14687/ijhs.v12i2.3323