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Driving Service Productivity: Value-Creation Through Innovation

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Personen und Körperschaften: Bessant, John (VerfasserIn), Lehmann, Claudia (HerausgeberIn), Moeslein, Kathrin M. (HerausgeberIn)
Titel: Driving Service Productivity: Value-Creation Through Innovation/ edited by John Bessant, Claudia Lehmann, Kathrin M. Moeslein
Format: E-Book
Sprache: Englisch
veröffentlicht:
Cham, s.l. Springer International Publishing 2014
Gesamtaufnahme: Management for Professionals
SpringerLink
Schlagwörter:
Dienstleistungsinnovation
Produktivität
Betriebliche Wertschöpfung
Economics
Management information systems
Economics/Management Science
Service industries.
Information technology.
Business—Data processing.
Management.
Industrial management.
Druckausg.: Driving service productivity, Cham : Springer, 2014, X, 230 S.
Quelle: Verbunddaten SWB
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contents Part I: IntroductionPart II: Perspectives -- Part III: Cases -- Part IV: Future., Part I: Introduction -- Part II: Perspectives -- Part III: Cases -- Part IV: Future., In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be “productive”, but it is far less clear what this exactly means. In this book, we invite you on a journey that explores the ways, tools and options for driving service productivity. We take an innovator’s perspectives and look at the tricky challenge of service productivity as a landscape of options for designing the future of services. Case examples, from the airport, hotel, healthcare, and professional service industry, offer insights in the methods used and approaches taken in business practice. Research results provide food for thought and valuable advice on the path towards superior service productivity. Throughout the book we also listen to the views and advices of interviewed experts from academia as well as business practice on how to drive service productivity. A forecast on how service productivity and service innovation might evolve in the future provides us – and hopefully you as a reader – with the necessary food for thought to develop our own understanding of driving service productivity in different business settings. Overall, this book is not a traditional “academic product” that summarises the views of a few, but a co-created offering that profited enormously from the contributions of so many.
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spelling Bessant, John aut, Driving Service Productivity Value-Creation Through Innovation edited by John Bessant, Claudia Lehmann, Kathrin M. Moeslein, Cham s.l. Springer International Publishing 2014, Online-Ressource (X, 230 p. 25 illus, online resource), Text txt rdacontent, Computermedien c rdamedia, Online-Ressource cr rdacarrier, Management for Professionals, SpringerLink Bücher, Description based upon print version of record, Part I: IntroductionPart II: Perspectives -- Part III: Cases -- Part IV: Future., Part I: Introduction -- Part II: Perspectives -- Part III: Cases -- Part IV: Future., In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be “productive”, but it is far less clear what this exactly means. In this book, we invite you on a journey that explores the ways, tools and options for driving service productivity. We take an innovator’s perspectives and look at the tricky challenge of service productivity as a landscape of options for designing the future of services. Case examples, from the airport, hotel, healthcare, and professional service industry, offer insights in the methods used and approaches taken in business practice. Research results provide food for thought and valuable advice on the path towards superior service productivity. Throughout the book we also listen to the views and advices of interviewed experts from academia as well as business practice on how to drive service productivity. A forecast on how service productivity and service innovation might evolve in the future provides us – and hopefully you as a reader – with the necessary food for thought to develop our own understanding of driving service productivity in different business settings. Overall, this book is not a traditional “academic product” that summarises the views of a few, but a co-created offering that profited enormously from the contributions of so many., 1.1\x Dienstleistungsinnovation (DE-627)091417058 (DE-2867)29927-6 stw, 1.2\x Produktivität (DE-627)091384575 (DE-2867)10460-2 stw, 1.3\x Betriebliche Wertschöpfung (DE-627)091351030 (DE-2867)12320-1 stw, Economics, Management information systems, Economics/Management Science, Service industries., Information technology., Business—Data processing., Management., Industrial management., Lehmann, Claudia Hrsg. edt, Moeslein, Kathrin M. Hrsg. edt, 9783319059747, Druckausg. Driving service productivity Cham : Springer, 2014 X, 230 S. (DE-627)782343147 (DE-576)403282969 3319059742 9783319059747, https://doi.org/10.1007/978-3-319-05975-4 X:SPRINGER Verlag Volltext, http://dx.doi.org/10.1007/978-3-319-05975-4 Resolving-System lizenzpflichtig Volltext, https://swbplus.bsz-bw.de/bsz414024516cov.jpg V:DE-576 X:springer image/jpeg 20150227130500 Cover, (DE-627)79530174X, http://dx.doi.org/10.1007/978-3-319-05975-4 DE-Ch1, DE-Ch1 epn:3406721427 2014-09-05T11:44:44Z, http://dx.doi.org/10.1007/978-3-319-05975-4 DE-Zwi2, DE-Zwi2 epn:340672146X 2014-09-05T11:44:44Z, http://dx.doi.org/10.1007/978-3-319-05975-4 DE-520, DE-520 epn:3406721567 2014-12-11T14:48:57Z
spellingShingle Bessant, John, Driving Service Productivity: Value-Creation Through Innovation, Part I: IntroductionPart II: Perspectives -- Part III: Cases -- Part IV: Future., Part I: Introduction -- Part II: Perspectives -- Part III: Cases -- Part IV: Future., In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be “productive”, but it is far less clear what this exactly means. In this book, we invite you on a journey that explores the ways, tools and options for driving service productivity. We take an innovator’s perspectives and look at the tricky challenge of service productivity as a landscape of options for designing the future of services. Case examples, from the airport, hotel, healthcare, and professional service industry, offer insights in the methods used and approaches taken in business practice. Research results provide food for thought and valuable advice on the path towards superior service productivity. Throughout the book we also listen to the views and advices of interviewed experts from academia as well as business practice on how to drive service productivity. A forecast on how service productivity and service innovation might evolve in the future provides us – and hopefully you as a reader – with the necessary food for thought to develop our own understanding of driving service productivity in different business settings. Overall, this book is not a traditional “academic product” that summarises the views of a few, but a co-created offering that profited enormously from the contributions of so many., Dienstleistungsinnovation, Produktivität, Betriebliche Wertschöpfung, Economics, Management information systems, Economics/Management Science, Service industries., Information technology., Business—Data processing., Management., Industrial management.
swb_id_str 414024516
title Driving Service Productivity: Value-Creation Through Innovation
title_auth Driving Service Productivity Value-Creation Through Innovation
title_full Driving Service Productivity Value-Creation Through Innovation edited by John Bessant, Claudia Lehmann, Kathrin M. Moeslein
title_fullStr Driving Service Productivity Value-Creation Through Innovation edited by John Bessant, Claudia Lehmann, Kathrin M. Moeslein
title_full_unstemmed Driving Service Productivity Value-Creation Through Innovation edited by John Bessant, Claudia Lehmann, Kathrin M. Moeslein
title_short Driving Service Productivity
title_sort driving service productivity value creation through innovation
title_sub Value-Creation Through Innovation
title_unstemmed Driving Service Productivity: Value-Creation Through Innovation
topic Dienstleistungsinnovation, Produktivität, Betriebliche Wertschöpfung, Economics, Management information systems, Economics/Management Science, Service industries., Information technology., Business—Data processing., Management., Industrial management.
topic_facet Dienstleistungsinnovation, Produktivität, Betriebliche Wertschöpfung, Economics, Management information systems, Economics/Management Science, Service industries., Information technology., Business—Data processing., Management., Industrial management.
url https://doi.org/10.1007/978-3-319-05975-4, http://dx.doi.org/10.1007/978-3-319-05975-4, https://swbplus.bsz-bw.de/bsz414024516cov.jpg