@book{ 0-566024950, title = {Total Quality Management: Tipps für die Einführung}, series = {Pocket-Power}, author = {Hummel, Thomas R. and Malorny, Christian and Hummel, Thomas}, editor = {Hummel, Thomas}, address = {München}, publisher = {Hanser}, year = {2011}, edition = {4. Aufl.}, isbn = {9783446416093}, language = {German}, note = {Literaturverz. S. 116 - 123}, url = {http://deposit.d-nb.de/cgi-bin/dokserv?id=3099087&prov=M&dok_var=1&dok_ext=htm}, url = {http://d-nb.info/988528908/04}, url = {https://www.katalog.fh-zwickau.de/Record/0-566024950} }