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In search of excellence in e-customer logistics service
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| Veröffentlicht in: | International journal of management and economics 49(2016), 1 vom: Jan./März, Seite 135-155 |
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| Personen und Körperschaften: | , |
| Titel: | In search of excellence in e-customer logistics service/ Barbara Ocicka, Marta Raźniewska |
| Format: | E-Book-Kapitel |
| Sprache: | Englisch |
| veröffentlicht: |
2016
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| Gesamtaufnahme: |
: International journal of management and economics, 49(2016), 1 vom: Jan./März, Seite 135-155
, volume:49 |
| Schlagwörter: | |
| Quelle: | Verbunddaten SWB Lizenzfreie Online-Ressourcen |
| Zusammenfassung: | The e-commerce market has been developing very rapidly and changing traditional distribution systems. The development of online channels is matched by a similar evolution of companies' logistics systems. As a consequence, logistics processes management now significantly influences e-customer service quality, which has emerged as a competitive advantage. The main goal of this paper is to identify e-commerce business models, modern distribution channels and management tools that would facilitate a continuous improvement in e-customer logistics service. Based on the literature and interviews with e-commerce services providers, we provide a plethora of good and best practices useful for managers in the rapidly developing and highly competitive e-commerce business. |
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| ISSN: |
2543-5361
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| DOI: | 10.1515/ijme-2016-0007 |